![]() The -NA is the indicator of no VCD support and is listed on the drive and package label.įollow the steps below to resolve the issue. will not be mounted or detected in Windows Explorer or macOS Finder until unlocked.For more details, please refer to Answer ID 20555: WD Security Password Protected Drive Auto Unlock Not Working. does not auto unlock after a computer reboot.does not support the WD Unlocker VCD and are not recognized by WD Security software.The version of a WD My Book listed below: ![]() ![]() Information about why some models of WD My Book do not prompt to unlock when password protected.*ENDĪfter setting a password on a My Book device, there is no prompt to unlock the device when connecting it to a computer.
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